Delete
Account

What deletion means

Review this information before submitting a request. Content already delivered to another person can remain on that person's device or account and is outside our direct deletion controls. Certain limited records can also be retained for the specific purposes stated below.

Delete inside Joyi

When the account control is available in your version of Joyi, use this route:

1. Open the deletion control and read the summary of what is affected.
2. Confirm permanent deletion and complete any account-security check shown.
3. Wait for the in-app or associated contact confirmation.

You do not need to reinstall Joyi to submit a request. If this route is unavailable or you cannot sign in, use the email process below.

Request deletion externally

Send the request from the email connected to the account when possible. Clearly ask to delete the Joyi account and include the profile or account ID plus the email address or phone number used to sign in. If you cannot access the associated email, explain that in the request.

Do not send a password, full payment-card number, identity document, intimate content, or suspected CSAM. We may request proportionate information to verify ownership and avoid unauthorized deletion.

Processing and withdrawal

A complete and verifiable request is generally processed within 3-5 business days. We may contact you if needed information is missing, account ownership cannot be verified, or a safety or legal restriction affects part of the request. A different time can apply where local law requires it.

Before manual processing is complete, reply to the same email thread promptly if you need to withdraw the request. Once deletion has finished or data has been de-identified, restoration may not be possible. We cannot promise every pending request can be cancelled.

Information removed or disassociated

After approval, we delete or disassociate account-linked information from active systems as applicable, including account identifiers, sign-in and recovery details, profile fields and settings, stored profile content, text, selected media, voice messages, connection and block state, account-linked history, and active digital entitlements or credits where they can be disabled under purchase rules.

We send relevant deletion or restriction instructions to processors handling account information for us. Controlled backup copies can remain temporarily until the relevant backup cycle expires, with access restricted and restoration subject to the deletion record.

Limited records after deletion

We may keep only what is reasonably necessary for security, fraud prevention, enforcement integrity, serious abuse or child-safety investigations, protection of a person, legal process, disputes, tax, accounting, transactions, refunds, or chargebacks. A record follows the applicable legal or necessary operational period; we do not use one universal retention period for every data category.

A limited record of removal or a bar can remain to prevent unauthorized restoration or repeated abuse. Aggregated or de-identified measurements can remain when they no longer reasonably identify you. See the Privacy Policy for related information.

Google Play purchases and subscriptions

Deleting Joyi does not automatically cancel a Google Play subscription or create a refund request. In Google Play, open the profile menu, select Payments & subscriptions, choose the relevant Joyi subscription if active, and use the cancellation control. Google Play manages recurring billing, payment credentials, and its refund channel.

We may retain transaction ID, item, purchase status, refund status, and entitlement records for accounting, fraud prevention, chargebacks, or legal duties. ABSTRACT CONCEPTS INC. does not receive your complete payment-card number from Google Play.

Safety and legal preservation

If an account is connected to a serious safety report, suspected CSAE or CSAM, fraud, a dispute, or a lawful inquiry, relevant evidence may be retained while other account information is deleted. Any preservation is limited to the safety, legal, or investigative purpose and is not a general reason to retain an entire account.

The Child Safety Policy explains reporting standards. The Terms of Use explain termination and account restrictions, which are separate from a user-requested deletion.

Help with a request

For a request or status question, write to AngeliAmatb@gmail.com. Include the original request date and account identifier, but avoid sending unnecessary sensitive information.